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Quiz Module 4

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Question 1 of 9

1. Question
Active listening means:
- a. to interrupt your interlocutor while they’re speaking.
- b. to maintain eye contact, show interest in what your interlocutor is saying, and ask open-ended questions to help them keep expressing themselves.
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Question 2 of 9

2. Question
A successful manager should inspire trust to their employees and be empathetic to their concerns.
- a. True
- b. False
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Question 3 of 9

3. Question
Examples of intercultural communication and cultural intelligence in the workplace include:
- a. Events on celebrations from various employees’ cultures
- b. Diverse employees and managers that can effectively communicate between each other despite their different cultures.
- c. Staff that can effectively communicate with organisations from different countries and cultures.
- d. All of the above
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Question 4 of 9

4. Question
Managers cannot support a company’s D&I strategy if their subordinates have unconscious biases.
- a. True
- b. False
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Question 5 of 9

5. Question
Why should CEOs come to the front in matters of D&I?
- a. They will make the company’s D&I strategy more believable to the media.
- b. They will show the top leadership’s support to the company’s D&I strategy and personally commit to it.
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Question 6 of 9

6. Question
When hiring for diversity, inexperienced managers limit their activities only to “visually diverse people”.
- a. True
- b. False
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Question 7 of 9

7. Question
Employee Resource Groups are in their essence trade unions.
- a. True
- b. False
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Question 8 of 9

8. Question
To function better, ERGs should have a clear goal-setting.
- a. True
- b. False
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Question 9 of 9

9. Question
How can the management assist the work of ERGs?
- a. Through the provision of material resources and funding
- b. By allowing ERGs to use company communication channels
- c. By recognising ERG duties as part of employees’ company tasks
- d. All of the above
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